 |
Resources & Solutions
|
| |
When you have questions, we’ve got answers!
No matter what your quandary—whether you’re unsure
of how to navigate the site, file a claim, or would just like
to know more about the rewards of membership—look no further
than Resources & Solutions! Located below are answers to
some of our most frequently asked questions, as well as convenient
links directly to the information you need. |
| |
|
| |
Q:
How do I navigate the Buyers Advantage site? |
| |
|
| |
There are many different ways to successfully navigate the site:
Homepage
Wherever you are within the Buyers Advantage site, you can always go back to the Buyers Advantage homepage simply by clicking the large Buyers Advantage logo, located in the upper left hand corner of every
page.
Footer
When you need additional information,
the footer navigation bar, located on the bottom of every
page within the Buyers Advantage site, has what you need.
You can choose from seven different helpful areas:
• Help
– for links to a variety of informative areas within
the Buyers Advantage site
• Resources &
Solutions – find answers
to frequently asked questions and direct links to the information
you need most
• Contact Us
– provides important email addresses and phone numbers
• My Profile
– gives members access to account information including
username and password
• About Us
– learn more about Trilegiant Corporation and the different products
we offer
• Security &
Privacy – review privacy policies
and procedures
• Terms & Conditions
– access information pertaining to the different legal
aspects of the Buyers Advantage site
My Profile
As a member, you can access your account
information by simply clicking on "My Profile" in
the top navigation area, or in the footer navigation bar (on
the bottom of every page). In "My Profile", you can update
and change your personal information.
Sign-in
To begin your member session, simply
click on "Sign-in" located in the top navigation
area on every page within the Buyers Advantage site.
Member Benefits
To learn more about the great benefits
of membership, click on any of the benefits located in the
top navigation bar on every page within the Buyers Advantage
site: Warranty Extension
Protection, Return Guarantee
Protection, Repair Cost
Protection, and New Purchase
Price Protection.
Back to top
|
| |
Q:
Is buyersadvantage.com secure? |
| |
Yes. Please see our Privacy Notice for more information.
Back to top
|
| |
Q:
What is your policy regarding member privacy? |
| |
See Privacy Notice
for details.
Back to top
|
| |
Q:
Are there any hidden/additional fees involved? |
| |
No! There are absolutely no additional charges or fees, other
than your membership fee and you're under no obligation to make purchases once you become a member.
Back to top
|
| |
Q:
If I join Buyers Advantage today, when can I use my benefits? |
| |
Right away! You'll receive membership materials by mail within
10-15 business days, giving all the benefit details. If you don't
receive this material, contact customer service at service@buyersadvantage.com
or call us at 1-800-553-4948.
Back to top
|
| |
Q:
I'm already a member; how do I use my benefits? |
| |
Simply Sign-in
to start using your benefits.
Back to top
|
| |
Q:
Is my family covered with my Buyers Advantage membership? |
| |
Yes! Your immediate household is included
– for one low fee. There's no extra cost for them to enjoy
all the savings Buyers Advantage gives you.
Back to top
|
| |
Q:
How do I print online Claim Forms? |
| |
You must be a member, and logged into the website in order to access a claim form. To
receive your refund, you must first fill out a request form.
You can either access the forms online by downloading the Adobe
Acrobat version or by contacting Customer Service via phone
at 1-800-553-4948.
If you do not have Adobe Acrobat please click
here to download it.
Back to top
|
| |
Q:
How do I make a Warranty Extension Protection claim? |
| |
You must be a member, and logged into the website in order to access a claim form. Simply print out a Warranty
Extension Protection claim form or give us a call within
30 days of the item breaking so that we can send a claim form
to you. Then take the item anywhere you would like to have it
repaired once the claim is approved. Buyers Advantage will send you a check for the total
paid repair bill up to $5,000.00 per claim. You will be asked to send us the completed claim form and a copy of the
purchase receipt, the paid repair bill, and the original manufacturers’ U.S. warranty.
Click here for terms & conditions.
Back to top
|
| |
Q:
What items are covered under New Purchase Price Protection? |
| |
Virtually all-new, manufactured items
purchased in any retail or U.S.-based mail order company in
the original, factory-sealed packaging are eligible. Some examples
of covered items: clothing, toys, furniture, books and electronic
items, etc. Certain items not covered include motorized vehicles
and their parts, live animals, food and beverages, live plants,
services, jewelry, tickets, negotiable instruments and one-of-a-kind
items.
Click here for complete terms and conditions.
Back to top
|
| |
Q:
Are there any other restrictions on New Purchase Price Protection coverage? |
| |
Yes. New Purchase Price
Protection does not cover items that are returned to the store for a credit.
Click here for complete terms and conditions.
Back to top
|
| |
Q:
Can I do my own repairs? |
| |
Yes.
You can only make a claim for the price of parts if you make
the repair yourself.
Back
to top
|
