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Resources & Solutions

  When you have questions, we’ve got answers! No matter what your quandary—whether you’re unsure of how to navigate the site, file a claim, or would just like to know more about the rewards of membership—look no further than Resources & Solutions! Located below are answers to some of our most frequently asked questions, as well as convenient links directly to the information you need.
   
  Q: How do I navigate the Buyers Advantage site?
   
 

There are many different ways to successfully navigate the site:

Homepage
Wherever you are within the Buyers Advantage site, you can always go back to the Buyers Advantage homepage simply by clicking the large Buyers Advantage logo, located in the upper left hand corner of every page.

Footer
When you need additional information, the footer navigation bar, located on the bottom of every page within the Buyers Advantage site, has what you need. You can choose from seven different helpful areas:

 • Help – for links to a variety of informative areas within the Buyers Advantage site
 • Resources & Solutions – find answers to frequently asked questions and direct links to the information
   you need most
 • Contact Us – provides important email addresses and phone numbers
 • My Profile – gives members access to account information including username and password
 • About Us – learn more about Trilegiant Corporation and the different products we offer
 • Security & Privacy – review privacy policies and procedures
 • Terms & Conditions – access information pertaining to the different legal aspects of the Buyers Advantage site

My Profile
As a member, you can access your account information by simply clicking on "My Profile" in the top navigation area, or in the footer navigation bar (on the bottom of every page). In "My Profile", you can update and change your personal information.

Sign-in
To begin your member session, simply click on "Sign-in" located in the top navigation area on every page within the Buyers Advantage site.

Member Benefits
To learn more about the great benefits of membership, click on any of the benefits located in the top navigation bar on every page within the Buyers Advantage site: Warranty Extension Protection, Return Guarantee Protection, Repair Cost Protection, and New Purchase Price Protection.

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  Q: Is buyersadvantage.com secure?
 
Yes. Please see our Security & Privacy Policy for more information.

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  Q: What is your policy regarding member privacy?
 
See Security & Privacy Policy for details.

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  Q: I'm not a member yet, can I join online?
 
Yes, you can join online! You can click here to join today and start reaping the rewards of membership, or simply by calling 1-800-553-4948 to find out more!

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  Q: Are there any hidden/additional fees involved?
 
No! There are absolutely no additional charges or fees, other than your membership fee and you're under no obligation to make purchases once you become a member.

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  Q: If I join Buyers Advantage today, when can I use my benefits?
 
Right away! You'll receive membership materials by mail within 10-15 business days, giving all the benefit details. If you don't receive this material, contact customer service at service@buyersadvantage.com or call us at 1-800-553-4948.


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  Q: I'm already a member; how do I use my benefits?
 
Simply Sign-in to start using your benefits.

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  Q: Is my family covered with my Buyers Advantage membership?
 
Yes! Your immediate household is included – for one low fee. There's no extra cost for them to enjoy all the savings Buyers Advantage gives you.

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  Q: How do I print online Claim Forms?
 
 You must be a member, and logged into the website in order to access a claim form. To receive your refund, you must first fill out a request form. You can either access the forms online by downloading the Adobe Acrobat version or by contacting Customer Service via phone at 1-800-553-4948.


If you do not have Adobe Acrobat please click here to download it.

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  Q: How do I make a Warranty Extension Protection claim?
 
You must be a member, and logged into the website in order to access a claim form. Simply print out a Warranty Extension Protection claim form or give us a call within 30 days of the item breaking so that we can send a claim form to you. Then take the item anywhere you would like to have it repaired once the claim is approved. Buyers Advantage will send you a check for the total paid repair bill up to $5,000.00 per claim. You will be asked to send us the completed claim form and a copy of the purchase receipt, the paid repair bill, and the original manufacturers’ U.S. warranty.

Click here for terms & conditions.

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  Q: What items are covered under New Purchase Price Protection?
 
Virtually all-new, manufactured items purchased in any retail or U.S.-based mail order company in the original, factory-sealed packaging are eligible. Some examples of covered items: clothing, toys, furniture, books and electronic items, etc. Certain items not covered include motorized vehicles and their parts, live animals, food and beverages, live plants, services, jewelry, tickets, negotiable instruments and one-of-a-kind items.

Click here for complete terms and conditions.

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  Q: Are there any other restrictions on New Purchase Price Protection coverage?
 
Yes. New Purchase Price Protection does not cover items that are returned to the store for a credit.

Click here for complete terms and conditions.


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  Q: Can I do my own repairs?
 
Yes. You can only make a claim for the price of parts if you make the repair yourself.

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